Not sure how you could talk live with them. I did make a suggestion after starting my course. I suggested the instructors setup a LINE app group and have each current student setup an account then join that group. LINE is a great free app for groups of up to 99 members. You can share pictures and long text with the group or private message a certain member of that group. It will show when your message has been read and by how many members just not who read it. I use that app a lot and talk with people from all over the world. The app allows Notes to be saved and members can just look back through them when they need that information.
Sorry I couldn't answer your question, Hope Penn Foster will soon have a clear live access to instructors.
Art