2. Noticing nice things about people, and telling them, is an example of
...saying something nice about someone is being supportive and considerate.
3. In human relations, imagined risks are
not necessarily positive, and can put you down.
5. Which of these statements is true?
You could copy and paste a keyword from each of the choices to see if one matches up with a section in the book.
6. Another name for false productivity is...
It involves going around in circles not getting things done. Pages 30-31 demonstrates.
7. Willingness to take turns is one way we can express our attitudes in...
Could be an example of good communication skills.
10. It's easier to eliminate negative self-talk when we
Start focusing on the positive, and self-encouragement.
11. When you complete a job, but use more time and effort than is truly necessary, how have you worked?
You've reached the goal, but not within a minimal about of time and effort. So it's not efficient.
12. Standards of performance, or "performance goals" are used to...
In other words: What are the importance of standards of performance, "performance goals"? They must be part of productivity in some way. I'm certain the answer is explained on pages 33-34.
13. To be productive in a new job, which one of the following suggestions can you safely ignore?
Which of the choices isn't a necessary? 'New job' is a helpful keyword to search in the document.
16. A person's beliefs and general outlook, which act like filters on the information they receive, is called...
Could be found on page 15.
I hope that helped somehow. It's been a while since I've studied Human Relations so I may have forgotten some things. But all in all, because they're open book exams (thankfully), the "find" tool comes in handy if you wish to get to some information quickly. Really works. ^_^
Anything else?